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LiftMaster

LiftMaster

www.liftmaster.com
What is your customer experience with LiftMaster?

LiftMaster Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • LiftMaster has 3.5 star rating based on 149 customer reviews. Consumers are mostly neutral.

  • 60% of users would likely recommend LiftMaster to a friend or colleague.

  • Rating Distribution
  • Pros: Excellent customer service, Great product, No pros at all.
    Cons: Poor customer service, Poor quality and not reliable, Customer service sucks.

View full overview ›

Media from reviews

LiftMaster - Question on replacement motor Model 8550W
LiftMaster - Question on replacement motor Model 8550W - Image 2LiftMaster - Broken beltLiftMaster - Broken belt - Image 2LiftMaster - Claim insuranceLiftMaster - Claim insurance - Image 2LiftMaster - Claim insurance - Image 3
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Top LiftMaster Reviews

Positive Review

"Garage door won’t open"

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He did everything he could to help me he said I need to have someone come out to look at the door. To figure out the other issues with whats going on.

Critical Review

"No customer service"

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No end user technical support after investing $800 in their device. They seem to make you call installer/ dealer for service call to remedy simple power...

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Randell Ldf
map-marker New York, New York

Garage door won’t open

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He did everything he could to help me he said I need to have someone come out to look at the door. To figure out the other issues with whats going on.

View full review
Maggie Dnl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Remote will not work on a csw 24ul

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I always have great luck with the professional tech support team at LiftMaster, I have yet to not be able to resolve an issue and personally I like lift LiftMaster products and the ease of installation with their units

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User's recommendation: I highly recommend LiftMaster operators and their technical support team

Resolved
Shanna Gmv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Memphis, Tennessee

Resolved: Unsure

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Representative was supposed to send direction as how to install but never did.

I had to call back a 3rd time to get someone to really work with me.

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Isidor Knz
map-marker Childress, Texas

No customer service

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No end user technical support after investing $800 in their device. They seem to make you call installer/ dealer for service call to remedy simple power interruption which caused failure to operate

View full review
Anonymous
map-marker Gardena, California

I am not happy with the call

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I cant open the camera on my phone

Camera stop working and asking me to pay to be able to see $$$$$ $$$$$ $$$$$ $$$$$

$$$$$ $$$$$&$.

I cant open the camera on my phone

Camera stop working and asking me to pay to be able to see $$$$$ $$$$$ $$$$$ $$$$$

$$$$$ $$$$$&$.

I cant open the camera on my phone

Camera stop working and asking me to pay to be able to see $$$$$ $$$$$ $$$$$ $$$$$

$$$$$ $$$$$&$.

I cant open the camera on my phone

Camera stop working and asking me to pay to be able to see $$$$$ $$$$$ $$$$$ $$$$$

$$$$$ $$$$$&$.

View full review

User's recommendation: Do not by left master with the camera

Jarmal Srj
map-marker Springfield, Missouri

I feel someone has opened my garage door. I have been gone all day and my husband is out of town. I had the police here and they don’t know how to check it can you please tell me

I have been gone all day and l feel that our quiet hybrid Toyota was moved. My scooter hit the mirror on right side of car now it doesnt.

My husband did park it at an angle l cant drive because of fainting issues. I went to garage to get a box and l feel the car has been moved as l tried getting my scooter out and a few inches gave it enough room to not hit the mirror. My husband is out of town. The police came but they dont know how to check it.

I looked at both sets of keys to the car and they were there. But on back side of key has Toyota insignia but the other set does not. This car makes no noise when you start it. And l had music playing loudly and l dont hear the garage door open when my husband leaves.

I just need to know how to check how many times my garage door has opened.

I know l opened and closed it only two times today. Please help me

View full review

User's recommendation: To help them

2 comments
Guest

You sound crazy af.

Chiara Rkw

Please Mera account activate kar dijiye My ID. mr.harshittripathihappy

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Anonymous
map-marker Grand Rapids, Michigan

Terrible quality!

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Make a better product and let customers know all the negative issues with their products. Their remotes come UN programmed if not used every month, the units vibrate from their box can hear through the house.

Very loudly can hear through the house. and service TEC said can't fix as units have been made poorly.

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User's recommendation: never!

Erial Pbq
map-marker Port Jefferson Station, New York

Said door was unbalanced call a repairman

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Open door this morning

When closed it at end of day when closing it went down and back up tech advised me door isnt balanced. Need to call repair man

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Anonymous
map-marker Fort Wayne, Indiana

Door do NOT closing

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I cant believe I bought a lift master new motor for comercial use 6-8 months ago and today Sunday April 27 I called for help and a mechanical answering machine took me off because apparently Lift Master DO NOT offer technical support during weekends. Very disappointed

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User's recommendation: Be careful Lift Master let you alone during weekends

Johana Uxi
map-marker Poolesville, Maryland

Need help programming my remote.

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I inadvertently erased the code and the tech on the phone walked me through reprogramming and now things work perfectly

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User's recommendation: Thumbs up

Anonymous
map-marker Clinton Township, Michigan

Keypad won’t connect with garage door opener

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I was helped to program the keypad to the garage door opener couldnt do it. They showed me how very helpful, polite, and knowledgeable.

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User's recommendation: Definitely worth contacting if you needed help

john N Viu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Remotes wont program or reprogram after clearing or installing ne battery.

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I have a drawer full of remotes. Some worked when I had to clear out an opener that was lost; however, they would not reprogram.

Others quit working after I changed the battery and would also not reprogram. I had a new one that just wouldn't program at all.

Considering how much these remotes and the opener cost, I can't believe the extent of problems with the remotes' programming. It is a very common issue that needs addressing.

View full review
Loss:
$450
Pros:
  • Nice when it works
Cons:
  • Remotes are garbage
  • Working range is low

Preferred solution: Remote that doesn't stop working or door opener that allow the remote to be programmed to it I don't know whatever fixes between the two but it sucks to have a drawer of about 15 remotes that won't program and they used to be programmed to my doors

User's recommendation: Buy a genuine

Anonymous
map-marker Detroit, Michigan

Keypad won’t connect with garage door opener

I had trouble connecting my keypad to the garage door opener. Your tech helped me was polite and knowledgeable and solved my problem.

I will continue to buy LiftMaster products because your back up in your tech help is outstanding.

Thank you very much. This is Marcel.

View full review

User's recommendation: LiftMaster’s tech help was outstanding. They help resolve my problem. I was very satisfied.

Cerina Pop
map-marker Atlanta, Georgia

Garage door opener won’t work

It would be nice to have someone that spoke unbroken English and is loud and clear it was terrible. The connection was bad.

It kept breaking up and he wouldnt speak up.

He said he would call me back. Im waiting for the call back right now.

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Bob K Cyf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Liftmaster 8500w

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Do not buy a LiftMaster garage door opener! It is very poorly made.

I have been in my brand new house for less than 4 years and have spent almost $1000 trying to get the unit fixed. I have had a technician come to my house 4 times, had 2 motherboards and one wall unit replaced. I have spent several hours on the phone with customer support, including today where the technician hung up on me twice.

Finally, the last technician said that he couldn't help me. I will never buy a home with a LiftMaster ever again.

View full review
Loss:
$700
Cons:
  • Phone techs are a joke
  • Extremely poor quality

Preferred solution: A brand new garage door opening system and an apology.

User's recommendation: Don't buy a Liftmaster!!!!

Anonymous
map-marker Houston, Texas

My door was installed in 2018. I’ve had 100% good service from it. Now it’s time to replace the battery in ceiling unit after 7 years. Good instructions online. Thanks!!

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Just saying that after 7 years of great

service, the battery needs replacing.

An easy task. Thanks for a great product,

Liftmaster!!

Just one thing I dont love:::Do you have

to use the word Pissed??

Theres enough

dirty language used on TV. Thats just

not good manners and doesnt represent

LiftMaster well. Come on Guys, youre

better that than. How about Disgruntled Patrons?

Thanks for everything you do to make life easier!! Like

View full review

User's recommendation: Get LiftMaster for a long lasting door with no problems.

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